1.)why did the IT group at royal Caribbean have such poor performance and business status in the company?
ans.
for me,they use old data processing shop,there was no IT strategy for the future and no respect from the business side for IT.
2.)what are the top three factors in Tom Murphy's turnaround of the IT function at royal carribbean?explain the reasons for your choice.
ans.
for me the three factors is silosor the special-interest technical fiefdoms,and their resulting resentments have disappeared,and the IT group has become phenomenally successful.
3.)visit the webside of royal carribean.evaluate the effectiveness of the website and the services being offered to attract and serve the travel needs of customers and prospective customers.what could be improve? outline the business impact of your idea.
ans.
the travel needs for reservation is passport,excursions drinking age,online reservation,sore and land,sea travel only you shoulde have a complete requirement before you can travel to ROYAL CARIBBEAN
